You can delete your UNIT 1 account and the personal data associated with it at any time.
You can do this directly through the UNIT 1 app or request account deletion by email if you no longer have access to the app.
Option 1: Delete your account through the UNIT 1 app
If you still have access to the UNIT 1 app, follow these steps:
Open the UNIT 1 app.
Go to Settings.
Select Your Account.
Tap Delete Account.
Follow the on-screen instructions to confirm your request.
Option 2: Delete your account without the app
If you no longer have the UNIT 1 app installed or cannot access it, you can request account deletion by email.
Send an email to [email protected] from the email address associated with your UNIT 1 account.
In your message, please specify which sign-in method you normally use:
Email
Google
Apple
Important: We only need to know your sign-in method. Never share your password.
If you use Sign in with Apple:
If you selected Hide My Email when creating your account, please include your Apple private relay email address in your request.
This address typically ends in @privaterelay.appleid.com.
What information gets deleted?
When your UNIT 1 account is deleted, the following information associated with your account is removed:
Account and profile information: Your name, email address, and profile picture.
Paired devices and settings: Records of helmets and other devices linked to your account, along with their stored settings.
Emergency contacts: Any emergency contact information associated with your account.
Consent records: Records of your privacy preferences and consent.
Usage analytics: Analytics data that can be linked to your account.
Information stored exclusively on your phone is removed when you delete your account through the app or uninstall the app.
Important: Safety ID information
If you’ve set up Safety ID on your helmet, there’s one important thing to keep in mind.
Safety ID information is stored directly on your helmet’s tag, independently of your UNIT 1 account.
Deleting your UNIT 1 account does not automatically erase the Safety ID information stored on your helmet.
That information will remain on the helmet until you manually rewrite or erase it.
How long does account deletion take?
We process account deletion requests within one month of receiving them.
If you have any questions or need assistance with the process, please contact us at [email protected].