I can't pair my UNIT 1 remote

If you're having trouble pairing your UNIT 1 Remote to any of our Devices (Smart Helmet or Smart Light), follow these steps:

1. Ensure Both Devices are Fully Charged
Make sure that both your Device and the UNIT 1 Remote are fully charged.
Tip: Watch this video to see how to access the charging port on the UNIT 1 remote.

2. Reset the Helmet to Factory Settings
Reset your Device to its default settings. How? By clicking on the power button 8 times quickly. 

⚠️ Important: Ensure your Device is turned on before starting the reset. 

3. Pair the Helmet with the UNIT 1 Remote
After resetting, try pairing the Device with the UNIT 1 remote again. To do so, turn on the Device and press and hold either button of the remote for 10 seconds.

Here's a step-by-step tutorial video on how to pair them in case you need it! 

 Still, Having Issues?

If the problem persists, please send a message to support@unit1.com. To speed the process up, please include a video showing:

• The UNIT 1 Remote while it’s charging.
• What happens when you press the left or right button?

We’ll help find a solution!