We offer a 30-day hassle-free return & refund policy for all products (except our U1 Bottle) purchased from UNIT 1 directly. If you are not satisfied with your purchase, you have up to 30 days from delivery to initiate a return.
All product returns must be shipped back in their original form of packaging and include all accessories - and must arrive in perfect condition.
Refunds will be issued to the original payment method used during purchase once our warehouse confirms receipt (and condition) of the returned product.
For orders from the United States and all countries members of the European Union, UNIT 1 will cover all shipping costs associated with the return by providing the customers with prepaid return labels.
For orders from all countries outside of the US and the EU, the customer is responsible for returning the items, and UNIT 1 will not cover any shipping costs associated with the return.
Initiate a return
To initiate a return, please follow this link.
Note: this return policy only applies to helmets purchased directly to UNIT 1 - and does not apply to Indiegogo or Kickstarter orders. We do not accept returns of crowdfunding-backed helmets. If you have any questions or concerns, please submit a request - our Support Team will be happy to help!