Orders

General Questions

• What is my order status?
• What happens after I place an order?
• What if the product I want is unavailable?
• Where can I leave a review for UNIT 1?
• Why can't I complete my UNIT 1 order?

Modify Orders

• Can I make changes to my order?
• Can I change my delivery address?
• How can I change my shipping or billing address?

Refunds

• Where is my refund?
• How do I return my items for a refund?

Shipping & Delivery

• How long does my order take to arrive?
• Has my order shipped?
• Which countries does UNIT 1 ship to?
• Where do you ship your products from?
• Why does my order show as "delivered" when I haven’t received it?

Sizing Information for Orders

• Size Finders
• How do I measure my head for a helmet before ordering?
• Will UNIT 1 Smart Helmets fit my head shape?

Order Payment Details

• How can I set my local currency when ordering?
• Can I get a VAT invoice for my order?
• How are prices determined?
• What payment options are available for my order?

Gift Cards for Orders

• What is a Digital Gift Card?
• Does UNIT 1 offer Gift Cards for orders?
• How do I use a Gift Card?
• Where can I use my Digital Gift Card?
• How do I redeem a discount code or Gift Card when placing an order?
• Can I have a Gift Card mailed to the recipient for their order?

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