Package Protection is an optional service that provides additional coverage for your UNIT 1 order while it’s on its way to you.
Although we do our best to ensure every order arrives safely, unexpected situations can sometimes happen during shipping.
With Package Protection, you can shop with extra peace of mind knowing your order is covered if something goes wrong in transit.
What does Package Protection cover?
Covers shipping-related incidents, including:
Lost packages: Your order gets lost during transit and never reaches its destination.
Stolen packages: Your package is stolen during the delivery process.
Damaged packages: Your products arrive damaged due to an incident during shipping.
Mishandled shipments: Your order experiences an issue during transportation or delivery that affects its safe arrival.
If your order is affected by a covered shipping incident, our Customer Experience team will help you resolve the situation.
The fee paid for Package Protection is non-refundable, including when you return or exchange your order. Package Protection applies only to your original order and does not carry over to a new order created through an exchange.
How do I add Package Protection to my order?
It’s simple:
Add your preferred UNIT 1 products to your cart.
Select Package Protection during checkout.
Complete your purchase as usual.
That’s it! Your order will automatically have Package Protection coverage.
What if I don’t purchase Package Protection?
Don’t worry! Our Customer Experience team is always here to help.
If your order experiences an issue during shipping, you can still contact us, even if you didn’t purchase Package Protection. We’ll review your situation and do everything we reasonably can to assist you.
However, Package Protection provides additional coverage for eligible shipping incidents, giving you greater peace of mind when placing your order.
If your order is lost, stolen, damaged, or affected by another shipping-related issue, please contact our Customer Experience team.
Include your order number and a brief explanation of what happened. If your package arrived damaged, photos of the packaging and products will also be helpful.
Our team will review your case and guide you through the next steps.