To ensure a smooth return and refund experience, follow these steps:
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Prepare the items for return:
- Pack the items in their original product box, including all accessories.
- Place the product box inside the original shipping box. If the original shipping box is unavailable, use another sturdy box to protect the product box. Returns will not be accepted if the product box is not properly protected.
- Important: For products with rechargeable batteries (e.g., helmets), please ensure that they are fully charged before returning. Charge the item for at least 4 hours prior to sending it to the warehouse. Failure to do so may affect the eligibility of your return, as uncharged items may be incorrectly classified as defective.
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Complete the return form:
- Visit our return portal and fill out the required details to initiate your return.
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Ship the package back:
- Print and attach the provided shipping label to the box, then send the package back to us.
If you have any questions or need assistance, contact us at support@unit1gear.com, or schedule a call with us for personalized support. We’re here to help!