To ensure a smooth return and refund experience, follow these steps:
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Prepare the items for return:
- Pack the items in their original product box, including all accessories.
- Place the product box inside the original shipping box. If the original shipping box is unavailable, use another sturdy box to protect the product box. Returns will not be accepted if the product box is not properly protected.
- Important: For products with rechargeable batteries (e.g., helmets), please ensure that they are fully charged before returning. Charge the item for at least 4 hours prior to sending it to the warehouse. Failure to do so may affect the eligibility of your return, as uncharged items may be incorrectly classified as defective.
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Complete the return form:
- Visit our return portal and fill out the required details to initiate your return.
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Ship the package back:
- Print and attach the provided shipping label to the box, then send the package back to us.
Important
What Happens After It Arrives?
Once your return is delivered to our warehouse, please allow 3–5 business days for processing.
“Processing” means our team will inspect the product to ensure it meets return eligibility criteria.
Once approved, we’ll issue your refund or ship the exchange item.
You’ll receive an email confirmation once it’s processed.
Return Shipping Costs
We provide free return shipping for all eligible returns and exchanges.
Exceptions:
If you are returning an item from any of the following countries, you are responsible for all return shipping costs, including customs duties, taxes, and fees:
Albania, Andorra, Australia, Bosnia and Herzegovina, Canada, Hong Kong SAR, Iceland, India, Italy, Japan, Kosovo, Latvia, Liechtenstein, Macao SAR, Malaysia, Mexico, Moldova, Monaco, Montenegro, New Zealand, North Macedonia, Norway, San Marino, Serbia, Singapore, South Korea, Switzerland, Romania, Taiwan, Ukraine, Vatican City.
⚠️ If the return is lost in transit and our prepaid label was not used, the customer assumes full responsibility for the loss.
If you have any questions or need assistance, please chat with AI Bot Leo — it’s an excellent tool for fast, step-by-step support.