Due to the recent massive, simultaneous deliveries of AURA and unexpectedly high demand, our support team is experiencing a significant increase in inquiries. We are working extra hours, with all hands on deck, and expanding our team to address each request as quickly as possible. By selecting the appropriate priority for your request, you help us prioritize effectively and ensure that urgent issues are addressed promptly. Rest assured, your request will be resolved regardless of the priority you select. We appreciate your patience and understanding during this busy period.