Step 1: Pair the Remote Without Using the App (This step is crucial—always start here)
- Reset all devices by tapping their power buttons 8 consecutive times.
- Once reset, attempt to pair the remote with the helmet offline.
📹 For visual guidance, refer to this video guide:
Important:
- If pairing fails, provide these to UNIT 1 Support: (support@unit1gear.com)
- A video showing the steps you followed.
- A video of the remote connected to a charger, demonstrating button behavior.
Step 2: Reset Everything in the App
- Turn off all devices.
-
Erase devices from the app:
- Go to your profile (top-right avatar with initials) > Devices > Select each device > Delete Device.
-
Reset each device manually:
- Press the on/off button on the helmet (or other devices) 8 times quickly. For guidance, watch this video:
4. Turn off all devices except the helmet.
5. Open the app and follow the on-screen instructions to add the helmet.
6. Complete any firmware updates if prompted.
7. Add the remote:
-
- Open “Add Device” in the app to pair the remote manually.
- Alternatively, after adding the helmet, a pop-up may prompt you to pair the remote.
Comments
0 comments
Please sign in to leave a comment.