Our return policy allows returns within 30 days of delivery. If more than 30 days have passed, we typically can’t accept a return.
Why is the return period limited to 30 days?
This timeframe ensures consistent service and product quality for all our customers.
Exceptions: When We Might Be Able to Help
We understand that certain situations can prevent a return from being completed on time. In particular:
- Issues with our return portal
- Personal circumstances
While we can’t guarantee approval, we’re here to help and always aim to be fair.
Contact Us
Please email us at support@unit1gear.com with:
- Your order number
- A brief explanation of the situation
- Any supporting details or documents
We’ll get back to you as soon as possible.