Objective:
Ensure all returns are correctly restocked to the designated warehouse, regardless of the original shipping location.
1. How to Determine the Correct Return Warehouse:
To identify where a return should be restocked:
- Go to Loop > Returns Management > Policy Settings > Return Policies
- Click on each region > Select Show Details
- Look under "Returning to" – this is the warehouse where the return must be restocked
Note:
Restocks must follow the "Returning to" field, not the original fulfillment warehouse. This update prevents misrouting, especially for locations like NextSmartShip, which do not handle restocks.
2. Warehouse Assignments by Region:
| Region | Returns to: |
| European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ireland) | Dimass Group (EU) |
| United States (All States) | PackYak (US) |
| Canada | PackYak (US) |
| United Kingdom | Wonderpack Eco (GB) |
| Non-EU Europe (Norway, Switzerland, Monaco) | Dimass Group (EU) |
| Other Countries (Japan, South Korea, Singapore, Hong Kong, Macao, Malaysia, Taiwan, Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia, New Zealand, India) | Dimass Group (EU) |
| Mexico | PackYak (US) |