Matias

  • Total activity 104
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 53

Activity overview

Latest activity by Matias

  • Matias created an article,

    Return Policy

    1. Returns & Exchanges
    2. Returns

    There are a few important things to keep in mind when returning a product you purchased online from UNIT 1: Return Window. You have 30 calendar days to return an item from the date you received it...

    • Matias
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Matias created an article,

    Bug Net: How to Install It?

    1. Accessories
    2. Bug Net

    Installing the Bug Net in your AURA Smart Helmet is super easy. Simply remove the helmet's inner padding, then substitute it with the Bug Net. That's it!

    • Matias
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Matias commented,

    1. Order
    2. Exchanges
    3. Initiate an Exchange

    Hi Patrick, sorry for the late reply. We send the return label by email.

  • Matias created an article,

    Where do you ship FARO from?

    1. Order
    2. Shipping

    United States 🇺🇸 US orders are shipped directly from our Fulfillment Center in Salt Lake City, Utah. This means that sales tax, fees, and import duties are all included in the price. European Union...

    • Matias
    • Updated
    • 1 follower
    • 0 comments
    • 45 votes

  • Matias created an article,

    Exchange Policy

    1. Order
    2. Exchanges

    We offer a 30-day hassle-free exchange policy for all products purchased from UNIT 1 directly. If you are not satisfied with the size or color of your helmet, you have up to 30 days from delivery t...

    • Matias
    • Updated
    • 2 followers
    • 0 comments
    • 4 votes

  • Matias created an article,

    Initiate a Return

    1. Order
    2. Returns

    We're very sorry that FARO didn’t meet your expectations, or that it didn't fit properly. We’ll be happy (well, not too happy 😢, to be honest) to accept the return of your helmet, as long as you me...

    • Matias
    • Updated
    • 2 followers
    • 0 comments
    • -3 votes

  • Matias created an article,

    How did UNIT 1 start?

    1. About Us
    2. Our Story 📖

    Soon available...

    • Matias
    • 1 follower
    • 0 comments
    • -15 votes

  • Matias created an article,

    Contact Support 📩

    1. About Us
    2. Contact Support

    If you want to submit a request or have any questions, please use the following channels to get in touch with us - we'll get back to you within the next 24 business hours: Submit a request; Schedu...

    • Matias
    • Updated
    • 8 followers
    • 0 comments
    • -14 votes

  • Matias created an article,

    My order appears as "delivered"... but I haven't seen it! 📭

    1. Order
    2. Shipping

    We're very sorry to hear that you haven't received your order! Don't worry, though - our Support Team is here to assist you to find your parcel and get FARO back to you! Firstly, make sure to check...

    • Matias
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • Matias commented,

    1. Community
    2. Share your experience with FARO
    3. Charging Lights

    Hi steven vandenbussche, how are you? Thanks so much for all your feedback & suggestions! We'll definitely bring everything to the table. Our designers will be delighted to read your comments and w...

    • View comment
    • Matias
    • Edited
    • 0 votes