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📬 Contact Sales: Email us at sales@unit1gear.comTo help us assist you quickly, please include:A brief intro to your business or organizationThe products you're interested inEstimated order size or ...

Have a great idea for a collaboration? Want to feature UNIT 1 in your content, podcast, or publication?We’d love to hear from you! Our team is always on the lookout for exciting partnerships and me...

Our helmets are made for urban use—perfect for riding around the city, commuting, and using e-bikes or scooters.They are not designed for:Riding a motorcycleSkiing or snowboardingFor those activiti...

To keep your TORCH Backpack in great shape, follow these steps:Remove any detachable parts, if applicable.Use cold water and a soft cloth or sponge to gently clean the surface.Avoid bleach or harsh...

If part of your order is missing, it may have been shipped separately.We always ship from the nearest warehouse to get your items to you quickly. However, if an item is out of stock at the closest ...

We’re sorry to hear that. Please email support@unit1gear.com with:A short video showing the issueYour order numberAlso, let us know if you’ve been fully unwinding the fitting system after each ride...

We’re sorry to hear that. Please email support@unit1gear.com with:A short video showing the issueYour order numberAlso, let us know if you’ve been fully unwinding the fitting system after each ride...

We're sorry to hear you're having pairing issues. We'd be happy to help.Step 1: Pair Your Devices Manually⚠ Important: Manual pairing ensures your helmet, lights, and remote are reliably connected ...

Sometimes our emails can be filtered by your email provider. Please check your spam or promotions folder — the cashback email is sent 30 days after your first purchase.If you returned (not exchange...

If the cashback is not used within the 60-day validity period, the discount code will expire and cannot be redeemed.