Ana Cristina

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  • Do you offer a student discount?

    Yes — we offer a 10% student discount.How do I get the discount?You can get your discount in just a few minutes by registering through our verification portal and following the steps there:Apply fo...

  • What is Crash Alert?

    Crash Alert detects severe impacts using a built-in helmet sensor.When a crash is detected, a countdown starts and displays full screen on your phone, giving you time to confirm you are okay and ca...

  • How do I set up Safety ID?

    Add NEON helmet to the appTap “Create Safety ID”2. Fill in details3. Hold phone near NFC area to transfer info. Retry as many times as you need until you find the right spot. The position of the NF...

  • What is Safety ID?

    Safety ID is a digital medical profile stored in your NEON helmet’s NFC chip.In case of an emergency, first responders can scan and access your medical info instantly.Available fields to complete:I...

  • What happens while my device is charging?

    While charging, the rear light displays a battery charging animation. You can toggle between:. Minimal (small dot, lower intensity). Standard (full battery animation, brighter) To switch animation:...

  • How do I connect Sparky Helmet to the app?

    Download UNIT 1 App from App Store or Google StoreLog in with your email or create an accountTap on ‘Add Sparky' buttonHold your phone close to the top of the helmet to scan the NFC Chip. There’s a...

  • How do I connect my devices to the Remote?

    Turn on helmet and lights.Make sure the remote is charged.Press and hold a turn signal  button (left or right) for 5 seconds.When a yellow light appears on the helmet and lights, connection is comp...

  • How do I connect my helmet or lights to the app?

    Before you start make sure:. Devices are ON. Battery is above 10%. Bluetooth is enabled (both in Control Center and Settings). You are within 2 meters. You have a stable internet connectionSteps:Do...

  • What is the Light Mode Tray?

    The Tray is the section in the app that allows you to quickly switch between your three preset Light Modes. How does it work?Each Tray position holds one Light Mode. You can change between them in ...

  • How do I remove a device from my UNIT 1 App?

    Removing a device is useful if you’re starting fresh, switching phones, or reorganizing your setup.How to Remove:1. Open Settings2. Select the device you want to remove3. Tap Remove device and conf...