Warranty Policy

At UNIT 1, we believe in the quality of our products and are committed to offering a clear and straightforward warranty. During this period, any eligible manufacturing defects or malfunctions will be repaired or replaced at no additional cost to the customer. Below are some important details about our warranty policy:

Warranty Period.

All UNIT 1 Smart Helmets are covered by a 1-year warranty worldwide.

For European Union Countries, the United Kingdom, and Norway we offer a 2-year warranty. 

Eligibility.

Only products purchased directly from unit1gear.com are eligible for our warranty. 

Warranty Exclusions.

Our warranty does not cover normal wear and tear, damage caused by misuse, accidents, or unauthorized modifications. Issues resulting from these factors will not be eligible for repair or replacement under this policy.

Claim Process.

If you need to make a warranty claim, simply contact our support team at support@unit1gear.com with your order number and a detailed description of the issue. We will then guide you through the process to repair or replace your product.

Repair or Replacement.

Depending on the issue, UNIT 1 will determine whether your product can be repaired or if it needs to be replaced. In some cases, if neither option is viable, we may offer a refund. Our goal is to ensure you have the best possible experience with UNIT 1.

Shipping Costs.

We provide free shipping for warranty repairs or replacements.

Item Conditions.

The defective product must be sent with all original accessories. Please ensure it is properly packaged to avoid further damage during shipping.

Need Help?

If you have any questions or need assistance, feel free to contact our team at support@unit1gear.com. We’re here to help!