At UNIT 1, we stand behind the quality of our products and aim to offer a warranty process that is clear, fair, and straightforward. Below are the key terms of our current warranty policy:
Warranty Period.
All UNIT 1 products are covered by a 1-year warranty worldwide. For customers in the European Union, the United Kingdom, and Norway, the warranty period extends to 2 years in accordance with regional consumer protection laws. This warranty covers eligible manufacturing defects or malfunctions, which will be repaired or replaced at no cost to the customer.
Eligibility.
Only products purchased directly from unit1gear.com qualify for this warranty. Products bought from third-party sellers or marketplaces are not eligible.
Warranty Exclusions.
This warranty does not apply to:
Normal wear and tear.
Damage resulting from misuse, accidents, or negligence.
Issues caused by unauthorized repairs, modifications, or disassembly.
Cosmetic damage not affecting product performance.
Each case will be individually evaluated by UNIT 1. If a repair is not feasible and a replacement is not available, a refund may be offered at our discretion.
Product Condition Requirements
To process your claim, the item must:
Include all original accessories.
Be safely and properly packaged to prevent damage during transit.
Failure to comply with these conditions may delay or invalidate the claim.
How to Start a Warranty Claim?
To initiate a warranty claim, send us an email at support@unit1gear.com.
Need Help?
If you have any questions or need assistance, feel free to contact our team at support@unit1gear.com. We’re here to help!