We’re sorry to hear that. Please start your Warranty Claim here:
Warranty Claim Form
Also, let us know if you’ve been fully unwinding the fitting system after each ride. This is a crucial step—skipping it can lead to damage over time.
We will contact you after reviewing your case (2-3 business days), to let you know if any additional detail is needed, or the final outcome and any next steps.
For future use, remember to unwind the fitting system after each ride. Keeping it tightened during storage can create tension over time and may cause the mechanism to break.