We're very sorry to hear that you haven't received your order! Don't worry, though - our Support Team is here to assist you to find your parcel and get FARO back to you!

Firstly, make sure to check the information on the tracking link. Usually, there's plenty of information there - and there's no need to fill out a claim with the carrier. Also, some orders are often left at a neighbors door, so we strongly advise that you check with them (or with the building manager, for example) to see if someone actually grabbed your package.

United States

If your tracking link shows your order as 'Delivered', but it wasn't, please send us an email at support@unit1gear.com - so that we can take a look into it, and get back to you with a proper solution.

European Union & United Kingdom

If your tracking link shows your order as 'Delivered', but it wasn't, please download this form & fill it out. Once you've filled the form out, send it over to support@unit1gear.com as an attachment. Please include your order number in the email's subject - that makes things way smoother for our Support Team! We'll look into it and get back to you with the next septs. 

Rest of the World

If your tracking link shows your order as 'Delivered', but it wasn't, please send us an email at support@unit1gear.com - so that we can take a look into it, and get back to you with a proper solution.