We’re very sorry to hear you haven’t received your order! Don’t worry—our Support Team is here to help locate your parcel and ensure it reaches you.
First, check the information on your tracking link, as it often provides helpful details. Some orders may be left at a neighbor’s door or with a building manager, so we strongly recommend checking with them to see if someone has your package.
Additionally, please contact the carrier directly and open a claim with them before reaching out to us. This will provide more information for our team to assist you effectively.
United States
If your tracking link shows your order as “Delivered” but you haven’t received it, email us at support@unit1gear.com, and we’ll investigate and provide a solution.
European Union & United Kingdom
If your tracking link shows your order as “Delivered” but you haven’t received it:
- Download and fill out this form.
- Attach the completed form to an email and send it to support@unit1gear.com.
- Include your order number in the email subject line to help our Support Team assist you more efficiently.
We’ll review your case and guide you through the next steps.
Rest of the World
If your tracking link shows your order as “Delivered” but you haven’t received it, email us at support@unit1gear.com, and we’ll investigate and provide a solution.
We appreciate your patience and are committed to resolving this as quickly as possible!