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Yes, returns can be canceled directly through the Returns Portal, if they haven’t been shipped yet. How to cancel your return:Go to our Returns Portal.Enter your order number and email address.Loca...

Yes, you can edit your return shipping address directly through our Returns Portal! If you need to make a change to the shipping address associated with your return, you can do so as long as the re...

You can track your shipment using the shipping confirmation email you received once your order was fulfilled. That email includes the carrier’s name and a tracking link that lets you follow your pa...

All bottles and all bags — except for the black backpack — are being discontinued.If you don’t see stock of these items in your region, they won’t be restocked and won’t become available again.Only...

Yes, you can get Crash Replacement for a helmet purchased outside our store — as long as it was bought from an Authorized Reseller that works directly with UNIT 1.If your helmet was purchased throu...

No. The NEON helmet does not include a front light.This is part of its design philosophy — NEON is made to be lightweight, affordable, and smart, focusing on essential safety features without addin...

If your order has already been fulfilled, please contact the carrier directly to reschedule the delivery or change the delivery address. Once an order has shipped, we’re unable to make any changes ...

No. FARO helmets don’t include a visor and are not compatible with one. The helmet’s design and fit system don’t support the use of visors or similar attachments.

If your helmet’s fitting system isn’t working properly, please send a short video to our support team showing the issue. Let us know when the problem started, include your original order number, an...

Yes. All UNIT 1 visors include an anti-fog treatment on the inside surface and an anti-scratch coating on the outside.Their design also promotes natural airflow, helping prevent fog buildup and kee...